Foreign trade Business Assistant
It was the first in the industry to introduce a foreign trade business robot
Usher in an era of fully automated order chatting and receiving
Application experience
industry solution
Human customer service representatives are exhausted from dealing with a large number of simple and highly repetitive problems, which leads to the inability to release human efficiency. Communication data cannot be automatically retained, integrated and analyzed, and there is still room for improvement in customer service efficiency
Human customer service representatives are operating at high capacity
Human customer service representatives are unable to handle the massive number of visitors during peak hours, resulting in various situations such as slow service response, long queues, and insufficient professionalism in service
Risk of core data leakage
The customer information coverage that human customer service can reach is extensive. Some sensitive business data is at risk of exposure, which may lead to the leakage of data information
One-stop access, 7* 24-hour customer service without worries
7* 24-hour customer service without worries, prompt response to enhance customer satisfaction, and willing to work hard to help you close deals
- Support text and voice media communication modes to create a high-quality shopping experience for omni-channel customers
- By integrating intelligent robots with online contact channels, immediate voice or text responses to incoming customers from all channels can be achieved
- A self-built communication network with reliable, secure and large-scale agent capabilities effectively enhances the efficiency of customer contact
Automatically receive customers in all languages worldwide
Full-language text/language intelligent recognition, full-language automatic customer reception, no language barrier, providing users with a localized experience
- Provide prompt and accurate answers and assistance to help enterprises reduce customer service costs and enhance customer satisfaction. Foreign trade business robots can automatically select the corresponding language and cultural background based on users' language and regional habits, ensuring that users receive a service experience that is closer to the local area
- The foreign trade business robot has a powerful language intelligent recognition capability, which can accurately identify various languages input by users, including but not limited to Chinese, English, Japanese, French, etc. It can quickly understand the user's intentions and questions, and provide accurate answers and solutions
- The foreign trade business robot can automatically receive customers without human intervention, greatly reducing the waiting time for customers. Moreover, it can handle multiple customers' inquiries simultaneously and efficiently solve customers' problems. Foreign trade business robots can also provide personalized recommendations and suggestions based on users' historical records and behavioral preferences, enhancing the user experience
It can solve various problems in sales scenarios
Introduce the company and products, recommend products, send product images, links, etc. Understand all foreign trade knowledge and be able to solve various sales scenario problems
- Automatically answer visitors' questions, including introducing the company and products, recommending suitable products, and sending product images and links, etc
- Foreign trade business robots can also handle various foreign trade knowledge, understand international trade rules, tariff policies, etc., and provide corresponding information and suggestions based on customer needs
- Through pre-written rules and logic, foreign trade business robots can quickly and accurately answer customer questions, provide one-on-one services, and help sales teams complete sales work more efficiently
